Refund & Cancellation
100% Satisfaction Guarantee
Not happy with the quality of your design upgrade? We will revise it until you are satisfied, or refund you in full — no questions asked.
7-Day Refund Window
You can request a refund within 7 days of receiving your completed design assets if you remain dissatisfied after revision rounds.
5–7 Business Day Processing
Approved refunds are processed back to your original payment method within 5–7 business days through Razorpay or Stripe networks.
Upbrox stands behind every design upgrade we deliver. This policy is designed to protect you as a customer while ensuring our team delivers the highest quality output. We believe in radical transparency and fairness in all transactions.
1. Our Satisfaction Guarantee
Quality Promise
At Upbrox, we are deeply committed to the quality of every design upgrade we deliver. Every asset goes through an internal quality review before delivery. If the delivered work does not meet the scope and quality standards you paid for, we will make it right.
Revisions First
Before requesting a refund, we encourage you to submit a revision request. Our team will make targeted adjustments to typography, layout, colors, or copy within 24 hours. Most concerns are resolved at this stage.
2. Refund Eligibility
Eligible for Refund
You are eligible for a full refund if: (a) you remain unsatisfied after revision rounds, (b) the delivered design significantly deviates from the service description on our website, or (c) we fail to deliver your assets within the stated turnaround window without prior notice.
Not Eligible for Refund
Refunds are not applicable if: (a) you have already approved the design and later changed your mind about the style, (b) the delay was caused by your failure to provide required input files or feedback, (c) you submitted incorrect or incomplete raw content and the design was built around it in good faith.
Digital Delivery Note
As all Upbrox services deliver digital assets (PDFs, image files, Figma links), partial delivery scenarios are assessed on a case-by-case basis. We always aim to resolve disputes fairly.
3. How to Request a Refund
Step 1 — Contact Us
Email support@upbrox.com with the subject line 'Refund Request — [Your Order ID]'. Include your name, the service purchased, your payment reference ID, and a brief description of why the delivery did not meet your expectations.
Step 2 — Review Period
Our team will review your request within 2 business days. We may reach out to understand your concerns better and offer an additional revision round before approving the refund.
Step 3 — Approval & Processing
Approved refunds are initiated immediately. The credit will appear in your account within 5–7 business days depending on your bank and payment method (UPI refunds tend to be faster).
4. Order Cancellation
Pre-Start Cancellation
You may cancel your order within 2 hours of payment if our design team has not yet started work on it. To cancel, message us immediately via WhatsApp or email with your Order ID.
Post-Start Cancellation
Once our designers have begun working on your order, cancellation is no longer permitted. However, our full satisfaction guarantee and revision policy still applies — we will continue working until you are happy with the output.
Auto-Cancellation
If you fail to provide the required input files or information within 7 days of your order date and do not respond to our follow-up messages, your order may be auto-cancelled and a partial refund issued.
5. Refund Processing Details
Original Payment Method
All refunds are credited exclusively to the original payment method used at checkout. We cannot process refunds to a different card, UPI ID, or bank account than the one used for the original transaction.
Timeline by Method
UPI / Netbanking: 2–5 business days. Credit / Debit Cards: 5–7 business days. International Cards via Stripe: 5–10 business days. These timelines are governed by your bank's processing schedule, not Upbrox.
Confirmation
Once your refund has been initiated, you will receive a confirmation email with the reference transaction ID. Keep this for your records.
6. Disputes & Escalation
Direct Resolution
We strongly prefer to resolve all refund disputes directly and amicably. Please contact us at support@upbrox.com or WhatsApp before initiating any chargeback or payment dispute with your bank.
Chargeback Policy
Unauthorized chargebacks filed with your bank without prior communication with Upbrox may result in the suspension of your account. We will provide full transaction records to your bank in such cases.
Request a Refund
Email support@upbrox.com with your Order ID and we will process it within 2 business days.